Last updated February 28, 2020
We take privacy very seriously. Before we get into the legal stuff, we want to be clear about our principles:
This policy covers everyone interacting with a MocaWorks product or service. This includes Tryyb (formerly KnowledgeVault) and TeamTools. This also includes all of our websites (mocaworks.com, tryyb.com, teamtools.com, knowledgevault.com), and our mobile applications.
We collect all of the information you give us directly when using or expressing interest in our services. This can include information you provide via a form, information you provide over the phone, or information we collect from you in person. The most basic information we collect is first and last name, email, phone numbers, business information, but we may collect any number of things that become relevant.
When you navigate our services, certain information is automatically collected. This does not reveal personal information, but can include information about your device, IP address, browser, operating system, and what services you are requesting. This type of data helps us maintain the operation of our services, and is used for internal analytics and reporting.
Cookies are an important part of how we collect this information. You can read more about the services we use to collect information, as well our policies on cookies below.
We may collect information from other sources like public databases (such as your company website or your LinkedIn page) or other third parties. Often this information comes directly from partners or personal referrals. Or it could come from an integration to another service (such as a payment processor or social network plugin).
We use your information to provide our services to you, either directly (doing something you specifically asked), or indirectly in pursuit of legitimate business interest (such as improving the product).
Here is a detailed list of everything we may do with data you provide:
We are very cautious about sharing your information - we understand the trust users give us to be stewards of their information. Here are the situations we feel warrant sharing your information with third parties:
We deal directly with trusted business partners, such as independent consultants who resell our services. We share information with them, as needed.
We are particular about the services and partners we choose to share information with. To be fully transparent, provided is a list of third party services we use to process data for clients and potential clients.
Google Ads, Facebook Audience Network, LinkedIn Audience Network
Lead management and communication
Hubspot CRM, Hubspot Email
Web services and optimization
Google Fonts, Google Analytics, Google Website Optimizer, UserVoice
Unless we have an ongoing business relationship, we don't intend to keep your data for long periods of time. We will make our best effort to delete or anonymize any information retained past a year.
We don't intentionally market or offer services to anyone under 18 years of age. By using our services, you represent that you are at least 18 years old, or that you are a parent and have given consent to your dependent's use of our services. If we learn that learn that information has been collected by minors, we will take reasonable measures to deactivate or delete the information. If you are aware of any such data, please notify us at email@example.com
Users from certain regions have specific rights enumerated to them by law. We want to comply with all relevant laws as best as possible. And we want to make these rights as universal as possible to all users.
As provided by rules in California, you have a right to request a copy of your personal information, as well as a listing of everyone it has been shared with. We are obliged to provide this report at least once a year, free of charge.
We don't actively market to or seek customers in the EU. However, we will comply with rights provided under the European Economic Area. Namely, the rights to request a copy of your personal information, request a fix or deletion to your personal information, or restrict who can process your information. You also have a right to contact your relevant supervisory authority to make a complaint if you believe we are in violation of any of your rights: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
But regardless of your explicit privacy rights, we will do our best to provide all relevant information, wherever applicable, whenever requested, regardless of your geographic location.
Any unauthorized access to personal information constitutes a data breach, whether directly through our own services or that of a third party. Our first response when we become aware of a data breach will be to seriously investigate the incident and apply all reasonable mitigations and responses. If we unable to eliminate the possibility of harm to our clients (financial, mental, physical, or otherwise) as a result of the breach, we will promptly notify our affected clients as well as the applicable authorities no later than 72 hours after our knowledge of it.
Cookies are an essential part of the services we provide. We rely on the behavior of most web browsers accepting cookies by default. However, we support any users who choose to block or not accept cookies. We only warn you that doing so may affect certain features and services.
Some browsers have support for Do-Not-Track, a feature designed to signal your preference for privacy. Unfortunately, there is no uniform standard for how to react based on a Do-Not-Track signal, and responding to such a signal would likely lead to a confusing and less transparent experience. As such, MocaWorks has no plans yet to support such a feature.
Please send any requests to firstname.lastname@example.org. You can also call our main customer service line at 1-888-428-0408. Or by post to:
13023 NE Highway 99
Suite 7 Box 171
Vancouver, WA 98686